Which plan do I need?
Start on Starter: members are unlimited and every feature is there. Move up when you need more storage, more team seats or higher-quality video.
Do I need a card for the free trial?
No. The 14-day trial on Starter, Growth and Scale needs no card. The founding plan has no trial: claim it straight away, or set it up with the founder on a call first.
What happens when the trial ends?
We email you before it ends. Pick a plan and carry on. If you need more time, your community is paused and kept for 30 days, just as you left it.
Can I change plans later?
Yes, in your owner portal. Moving up starts straight away, and you pay the difference for the rest of your billing period. Moving down starts at your next renewal.
Can I get a refund, or cancel?
Yes. Ask within 30 days of your first payment and we refund it in full. After that, cancel anytime. Your member list exports as a CSV from Studio whenever you like.
What counts toward storage, and what if I run out?
Videos and files you upload. YouTube, Vimeo or Wistia links in a lesson use none of it. Studio tells you when you reach 80%; then move up a plan.
Do you take a cut of my sales?
No. 0% on every plan. Stripe charges its normal card fee on each payment, and the rest is paid out to your bank.
Will you help me move from another platform?
Yes, on every plan, and the founder walks you through it. From WordPress or BuddyBoss, our team moves your members, and paying members keep the access they paid for. From Kajabi, Circle, Skool or elsewhere, you invite members by email and they join your plans here. Courses and videos go up in bulk in Studio.
Why should I trust you with my community?
Each community runs on its own database, storage and search, so it stays fast and stable. Great Big Photography World moved 2,314 members here from BuddyBoss. I answer support myself. Try it for 14 days with no card, or talk to me first.
Is there an app?
TribeCrafter works in the phone's browser today. Native iOS and Android apps are coming in early 2027.